Shipping policy

ffective Date: April 25, 2026 Applies To: Orders placed on Bilxadmat.com (Australia Only)

At Bilxadmat (operated by VERTABRAY PTY LTD), our primary goal is to ensure that your purchases are delivered to you safely, securely, and within the promised timeframe. Please carefully review our comprehensive shipping policy below to understand how we process, handle, and deliver your orders.

1. Order Processing and Handling Time We aim to dispatch all orders as swiftly as possible.

  • Order Cut-off Time: 5:00 PM (AEST - Australian Eastern Standard Time). Orders placed after this time will be processed the following business day.

  • Processing Time: All verified orders are processed and prepared for dispatch within 1 to 3 business days (Monday–Friday). Please note that we do not process or ship orders on weekends or Australian public holidays.

2. Shipping Coverage and Destinations

  • Domestic Shipping: We currently offer shipping exclusively within Australia.

  • International Shipping: At this time, we do not fulfill international orders or ship outside of Australian borders.

3. Shipping Methods, Transit Times, and Costs We partner with top-tier logistics providers to ensure reliable delivery. Once your order leaves our facility, the transit time begins.

  • Shipping Method: Standard Domestic Shipping

  • Estimated Transit Time: 5 to 12 business days (Monday–Friday)

  • Shipping Cost: FREE for all orders within Australia.

Important Note: While we strive to meet these delivery estimates, they are not guaranteed. Delivery times may be slightly extended due to severe weather conditions, carrier capacity limits during peak holiday seasons, or unforeseen logistical delays.

4. Order Tracking and Notifications Transparency is key to our service. Once your order has been processed and handed over to our shipping carrier, you will automatically receive a Shipping Confirmation email. This email will contain your unique tracking number and a direct link to the carrier’s website, allowing you to monitor your package's journey in real-time. Please allow 24 to 48 hours for the tracking portal to reflect active updates.

5. Delivery Restrictions To ensure secure and verified delivery of your purchases, we have certain shipping restrictions:

  • We do not ship to PO Boxes, Parcel Lockers, or APO/FPO military addresses. A physical residential or commercial address is required.

  • We reserve the right to cancel orders flagged by our fraud prevention system due to suspicious shipping addresses.

6. Incorrect Addresses and Failed Deliveries The customer holds the responsibility for entering accurate and complete shipping information during the checkout process.

  • If a package is returned to our warehouse due to an incorrect or incomplete address provided by the customer, or after multiple failed delivery attempts by the carrier, the customer will be responsible for any subsequent reshipment fees.

  • Please double-check your shipping details before finalizing your purchase.

7. Lost or Stolen Packages Once a package is marked as "Delivered" by the carrier, Bilxadmat is not responsible for lost or stolen items. If your tracking indicates the package was delivered but you have not received it, please check with your neighbors or local post office, and contact the carrier directly to file a claim.

8. Contact Information If you have any further questions or require assistance regarding your shipment, please do not hesitate to contact our support team:

  • Store Name: Bilxadmat

  • Company Name: VERTABRAY PTY LTD

  • Email: bilxadmat@orytos.com

  • Phone: +61433347394

  • Address: 7 Boyd St, Bowen Hills QLD 4006, Australia